Terms & Conditions for flights: 

• 100% coverage for flight ticket cancellation Or one time modification with almatar Golden Guarantee.
• The Golden Guarantee is applied only on International flights.
• The coverage including flight ancillaries (insurance, baggage, seat) if customers add it during booking process.
• The coverage not including the service fee, Golden Guarantee fee, or the other paid add-ons.
• To avail from the coverage the customer must cancel or change the flight no less than 24 hours before departure.
• Customers can use the Golden Guarantee for 100% refund cancellation OR a one-time reschedule. 
• Once customer choose to reschedule, they will no longer be eligible to cancel the booking and receive 100% refund for the new booking.
• Customers can reschedule their flight on the same destination or same airline and in the same or similar fare class. Paid add-ons will not be covered by almatar for a new flight. Fare difference will still apply.
• the coverage includes the cancelation all passengers in the ticket or specific passenger.
• the coverage does not include the customers who already checked in (get boarding)
• If you reschedule your flight, Golden Guarantee will not be transferred to the new flight
• If one of the customers decide to cancel, only cancelling customer will receive the refund amount.
• If you decide to cancel your flight ticket, both Golden Guarantee fee and Service Fee remains non-refundable.
• Both the Golden Guarantee fee and the Service fee remain non-refundable even if customers decide to cancel on the day of their booking date.
• Golden Guarantee applies to one cancellation submission only. If you decide to cancel the entire booking afterward, the airline's policy will apply.
• Golden Guarantee is not applicable to partially used ticket. If customers book round trip tickets, and have already used the departure ticket, they cannot refund the return ticket
• In the event of Force Majeure (including airline cancellations, airspace closures, outbreaks, etc.), the fee for this service remains non-refundable.
• This offer is directed to individuals and families, this offer is NOT intended for travel agencies, companies, organizations or individuals who are booking on behalf of others.
• almatar app has the right to cancel the points or close the account for any party that is found to be seeking fraud or illegal profit.
• almatar has the right to change or cancel this offer at its discretion.

Terms & Conditions for hotels: 

• Coverage for canceling Or modify your hotel reservation with the Golden Guarantee from almatar.
• Coverage includes hotel reservations worldwide.
• Coverage does not include the other add-ons.
• Coverage doesn't include the return of add-ons after booking
• To benefit from the coverage, the customer must cancel the reservation at least 24 hours before check-in time.
• Coverage does not apply to customers who have already checked into the hotel.
• If you change or modify your hotel reservation, the Golden Guarantee will not be transferred to the new reservation.
• If you wish to cancel your hotel reservation, the Golden Guaranteed fees are non-refundable.
• Coverage includes hotel reservations with check-in 48 hours or more after the booking date and excludes reservations with check-in less than 48 hours from the booking date.