Guest Ratings

4.6

Excellent city hotel.

based on 5699 reviews

Service rated 4.6/5 based on reviews

1

6%

6%

2

2%

2%

3

5%

5%

4

14%

14%

5

73%

73%

Sheraton Makkah Jabal Al Kaaba Hotel

4-Star Hotel

Makkah, Jabal Al Kaaba

Check-in time

4:00 PM

Check-out time

12:00 PM


Friendliest Service

Top 6% in city

Excellent Reception

Top 8% in city

Excellent City Hotel

Top 9% in city

Excellent Dining Experience

Top 10% in city

4.6/5

Service

1342 reviews

4.3/5

Cleanliness

370 reviews

4.1/5

Food

292 reviews

4.1/5

Breakfast

237 reviews

Choose from the Available Rooms

Check in
13 Oct, 2026
1
Check out
14 Oct, 2026

About this property

Location

A stay at Sheraton Makkah Jabal Al Kaaba Hotel places you in the heart of Makkah, within a 10-minute walk of Great Mosque of Makkah and Souk Al-Khalil. This family-friendly hotel is 0.6 mi (1 km) from Kaaba and 0.5 mi (0.8 km) from King Fahad Gate.

Dining

Enjoy local and international cuisine at Chocolate Lounge, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.

Rooms

Make yourself at home in one of the 412 individually decorated guestrooms, featuring refrigerators and LED televisions. Your pillowtop bed comes with premium bedding. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms feature showers, designer toiletries, and bidets.

Amenities

Pamper yourself with onsite massages or make use of the other amenities, which include complimentary wireless internet access and concierge services. Additional amenities at this hotel include gift shops/newsstands, wedding services, and a banquet hall.

Business Amenities

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Makkah? This hotel has 161 square feet (15 square meters) of space consisting of conference space and meeting rooms.

Property Specifications

Total number of rooms - 412. Number of floors - 29. Number of buildings/towers - 1. Year Built - 2015

National Tourism body ratings

This property has received its official star rating from Saudi Ministry of Tourism.

Languages our Staff can assist you in

Arabic, English, Hindi, Indonesian, Urdu

Payment types at the property

American Express, Mastercard, Visa, Cash, Debit cards

Check-in Instructions

Extra-person charges may apply and vary depending on property policy. Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. Safety features at this property include a fire extinguisher. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property.Minimum check-in age is 17.

Check-in Special Instructions

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Minimum check-in age is: 17.

Optional extras

Fee for buffet breakfast: approximately SAR 86.5 for adults and SAR 43.25 for children. Rollaway bed fee: SAR 120.0 per day. The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets Policy

Pets not allowed, Service animals not allowed

What You Need to Know

Couples wishing to share a room must provide proof of marriage. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. No pets and no service animals are allowed at this property. Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Property Registry

Property Registration/License Number: 10002512

Experiences

  • Shopping at Al Diyafa Mall

  • Shopping at Al Hijaz Mall

  • Shopping at Makkah Mall

Discover places near the hotel

  • Great Mosque of Makkah

    500 m

  • 60th Street

    700 m

  • Alkhalil Courtyard

    700 m

  • Souk Al-Khalil

    800 m

  • King Fahad Gate

    800 m

  • Well of Zamzam

    900 m

  • Maqam Ibrahim

    1.0 km

  • Kaaba

    1.0 km

  • Black Stone

    1.0 km

  • The Clock Towers

    1.0 km

  • Al-Salam Gate

    1.1 km

  • Safa and Marwah

    1.2 km

  • As-Haabee Exhibition

    1.4 km

  • Masjid Al-Jinn

    2.1 km

  • Al Malaa Cemetery

    2.4 km

Hotel Amenities

  • Kitchenette

  • Cleaning

  • TV

  • Smoke detector

  • Security Features

  • 24H. Security

  • Massage

  • Coffee

  • Bathroom

  • WC

  • Wheelchair accessible

  • Buffet

  • Housekeeping

  • Lounge

  • Concierge

  • Smoking area

  • Shower

  • Telephone

  • Hairdryer

  • Alarm clock

  • Microwave

  • Dishwasher

  • Kitchen

  • Air conditioning

  • Sink

  • Cot

  • Water

  • Complimentary

  • Bath

  • Carpeted

  • Slippers

  • Toiletries

  • Desk

  • Refrigerator

  • Radio

  • Bathrobe

  • Towels

  • Luggage storage

  • Minibar

  • Currency exchange

  • Copy

  • Free Wifi

  • Family Rooms

  • Non-smoking rooms

  • Restaurant

  • Room service

  • 24-hour front desk

  • Banquet

  • Bars

  • Wifi

  • Laundry Service

  • Dry cleaning service

  • Breakfast in room

  • Iron and board

  • Internet access

  • Lift

  • Express check in

  • Business Center

  • Safe

Guest questions

RelatedSheraton Makkah Jabal Al Kaaba Hotel

  • Does Sheraton Makkah Jabal Al Kaaba Hotel have a restaurant on site?

    Hotel has 3 restaurants: Chocolate Lounge/Al Ferdaus Restaurant/Asia Restaurant

  • What kind of breakfast is served at Sheraton Makkah Jabal Al Kaaba Hotel?

    What kind of breakfast is served at Sheraton Makkah Jabal Al Kaaba Hotel?

  • What are the check-in and check-out times at Sheraton Makkah Jabal Al Kaaba Hotel?

    Check-in is from 16:00, and check-out is until 12:00.

  • How far is Sheraton Makkah Jabal Al Kaaba Hotel from the centre of Makkah?

    Sheraton Makkah Jabal Al Kaaba Hotel is 850 m from the centre of Makkah.

  • Is there an airport shuttle service?

    Airport shuttle service is not available