About this property

Location

With a stay at Hotel Puerta América in Madrid (Chamartín), you'll be within a 5-minute drive of Santiago Bernabéu Stadium and Paseo de la Castellana. This family-friendly hotel is 2.9 mi (4.7 km) from Gran Via and 3.2 mi (5.1 km) from El Retiro Park.

Dining

Grab a bite at The Observatory, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM for a fee.

Rooms

Make yourself at home in one of the 315 guestrooms. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

Amenities

Be sure to enjoy recreational amenities including a fitness center and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Business Amenities

Featured amenities include complimentary wired internet access, a business center, and express check-in. Event facilities at this hotel consist of a conference center and 5 meeting rooms. Self parking (subject to charges) is available onsite.

Renovations

The following facilities or services will be unavailable from January 30 2025 to April 30 2025 (dates subject to change): One of the dining venues. The following facilities are closed seasonally each year. They will be closed from September 20 to June 15:Swimming pool.

Property Specifications

Total number of rooms - 315. Number of floors - 12. Number of buildings/towers - 1. Year Built - 2005

Languages our Staff can assist you in

English, French, German, Italian, Spanish

Payment types at the property

American Express, Diners Club, JCB International, Mastercard, Visa, Cash not accepted, Debit cards not accepted

Check-in Instructions

Extra-person charges may apply and vary depending on property policy. Government-issued photo identification and a credit card may be required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts credit cards; cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.. Cashless transactions are available. Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards.Minimum check-in age is 18.

Check-in Special Instructions

Front desk staff will greet guests on arrival. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Minimum check-in age is 18.

Optional extras

Fee for buffet breakfast: approximately EUR 30 for adults and EUR 12.50 for children. Self parking fee: EUR 30.00 per day. Extended parking fee: EUR 30.00 per night. Housekeeping is available for an additional fee. Rollaway bed fee: EUR 60.0 per night. The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets Policy

Pets not allowed

What You Need to Know

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation. The seasonal pool will be open from June 18 to October 02. Pool access available from noon to 7:00 PM.Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Cashless payment methods are available for all transactions.Contactless check-out is available.