Yes Al Matar.com allow users to cancel or change their reservation details. You can find this under () section in your account .each hotel has its own cancelation policy to follow , clearly will be found in the hotel detailsYou can find also non-refundable services and other special deals that may have a different cancellation policy.

We are at almatar strive to give you always what you need, we understand that you sometimes need like to cancel your reservation, so we will always try to help Just please understand that some hotels are already have their own cancellation policies for all customers and we must abide by those policies including instances where the rooms are non-refundable, or the hotel levies a cancellation fee, we don’t have the full control over the hotel’s amenities and services, but this may be different regarding the packages and offers, sometimes it’s doable there. Therefore, we advise our users to check the cancelation/refund policy for each hotel before they select the room type and again on the booking purchase page.

YES! we, accept online cancellation and the amendment requests and you can contact almatar.com customer support team 24/7 to assist you with that. And you can always check the cancellation policy before making any changes to your booking. some charges can be applied for a cancellation/amendment fee per passenger.

If the airline decides to cancel a specific flight or route and you are not comfortable with the new flight provided by the airlines, we shall speak with the airlines to claim a refund on your existing ticket. The refund shall be processed to the same channel that was used to book. This refund will be subject to the airlines' approval.

Unfortunately, we cannot change your booking to another airline due to airline restrictions. However, you can cancel and rebook with your preferred airline. Normal airline cancellation penalties of the original ticket will be applied. Some changes can only be done by contacting the airline directly, and w can help you reaching them out, giving you their details. However, if you are flying a full service airline (such as Emirates Airlines or Saudi Airlines), the ability to change or cancel your airline ticket is dependent on the type of ticket you purchased. In case of cancellation the whole process, some fees will be conducted.

All refunds are made back to the channel used during booking. For example, if you used your credit card, we will make an appropriate charge reversal. If you used your debit card, we will credit the money back to the debit card. Please remember that the cancellation charges along with almatar.com fees, cashback, discounts availed shall be deducted from the refund amount. almatar.com processes the refund to your originally used credit or debit card shortly. However, your bank might take longer to show the amount on your card statement. In some instances this could take between 15-20 days. We can not control this.