Free Delay
Free Delay
Offer Terms & Conditions
Free Delay
- Free Delay is an optional service that provides free rebooking or a 100% refund of the base fare and taxes in the event of a qualifying flight disruption.
- Free Delay is available only for domestic flights.
- To be eligible, the flight must be delayed or cancelled by more than 1 hour, and the disruption must occur within 24 hours of the scheduled departure time.
- The Free Delay must be added during the booking process via the Add-ons page and is separate from the standard Golden Guarantee.
- In the event of a flight delay or cancellation, the customer must provide valid proof of the disruption.
- Once confirmed, the customer can either be rebooked on any available airline in a similar fare class or choose to receive a 100% refund of the base fare and taxes.
- The refund includes only the original base fare and taxes; service fees, add-ons, free delay fee, and extras such as seat selection or baggage are not refundable.
- Free Delay can only be used once per booking. Multiple disruptions do not entitle the customer to multiple refunds or rebookings.
- Baggage is the customer’s responsibility, and almatar does not assist with checked or carry-on luggage.
- If the customer misses the rebooked flight, almatar is not liable, and no further compensation or rebooking will be offered.
- Once a refund is accepted, the customer is no longer eligible for rebooking under the Free Delay.
- If the customer voluntarily cancels or changes their flight, the Delay Protection becomes void and is not applicable.
- This offer is directed to individuals and families, this offer is NOT intended for travel agencies, companies, organizations or individuals who are booking on behalf of others.
- almatar app has the right to cancel the points or close the account for any party that is found to be seeking fraud or illegal profit.
- almatar has the right to change or cancel this offer at its discretion.
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