Terms & Conditions for flights: 

• 100% coverage for flight ticket cancellation with almatar Golden Guarantee.
• The coverage including flight ancillaries (insurance, baggage, seat).
• The coverage not including the serves fees or the other paid add-ons.
• For domestic flight, the service is available for Saudia airlines only.
• To avail from the coverage the customer must cancel the flight no less than 24 hours before departure.
• the coverage includes the cancelation all passengers in the ticket or specific passenger.
• the coverage doesn't include the customers who already checked in (get boarding)
• If you reschedule your flight, Golden Guarantee will not be transferred to the new flight
• If one of the customers decide to cancel, only cancelling customer will receive the refund amount.
• If you decide to cancel your flight ticket, both Golden Guarantee fee and Service Fee remains non-refundable.
• Both the Golden Guarantee fee and the Service fee remain non-refundable even if customers decide to cancel on the day of their booking date.
• Golden Guarantee applies to one cancellation submission only. If you decide to cancel the entire booking afterward, the airline's policy will apply.
• Golden Guarantee is not applicable to partially used ticket. If customers book round trip tickets, and have already used the departure ticket, they cannot refund the return ticket

Terms & Conditions for hotels: 

• Coverage for canceling hotel reservations with the Golden Guarantee from almatar.
• Coverage includes hotel reservations worldwide.
• Coverage does not include the other add-ons.
• Coverage doesn't include the return of add-ons after booking
• To benefit from the coverage, the customer must cancel the reservation at least 24 hours before check-in time.
• Coverage does not apply to customers who have already checked into the hotel.
• If you change or modify your hotel reservation, the Golden Guarantee will not be transferred to the new reservation.
• If you wish to cancel your hotel reservation, the Golden Guaranteed fees are non-refundable.
• Coverage includes hotel reservations with check-in 48 hours or more after the booking date and excludes reservations with check-in less than 48 hours from the booking date.